SHIPPING

Once payment is made, you will receive a confirmation email and invoice.

Orders will be shipped within Australia, within 28 days of purchase. Our turnaround time is 7-14 days for production and shipping times are outlined below, depending on location.

Please be aware that shipping estimation times are from when the order is dispatched, not from the day you place your order. Please take into account the processing times as advised above. 

Domestic Shipping
All domestic orders are sent via Australia Post (a carbon neutral courier) and come with a free tracking link. Your tracking link will be emailed to you once your order has been dispatched. 

Below are Australia Posts estimated shipping times to major capital cities. 
​Geelong/Melbourne/Sydney; 1-5 business days
Queensland/Tasmania: 3-8 business days
Perth: 5-9 business days

RETURNS

Tilly & Co. Swim does not accept returns or exchanges as all items are handmade-to-order in the colour, style and size of your choice. Returns for an exchange will be granted if the item is deemed faulty or defective, given the item is returned within 14 days of the customer receiving the item, as defined in Australian Consumer Law. Tilly & Co. Swim reserves the right to deny returns or exchanges for such reasons as change of mind on colour, style or fit.

Please use the size guide, product descriptions and any customer reviews to help you make an informed decision about the style before purchase.

Please email info@tillycoswim.com with any questions, or your measurements, before checkout, so I can assist you in finding the correct size.
Please also note Tilly & Co. Swim uses Australian sizing which may vary from standard sizing in other countries. It is imperative that you utilise the size guides. 

If you feel you have received a faulty or damaged item, please get in contact via email.
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Please be aware that due to the nature of swimwear fabric, lighter colours such as, but not limited to, white, may become sheer when wet. Lighter colours are also more likely to show the contours of your body. Although all suits are reversible, this is a possibility depending on your colour choices. If you are concerned about this, please make your colour selections keeping this in mind. We suggest darker colours in this case. Also please keep in mind if you select white and a dark patterned colour, it is possible when wet, the design may show through on the white side.

PRIVACY

Tilly & Co. Swim is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.Tillycoswim.com, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Tilly & Co. Swim will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
info@Tillycoswim.com